Shipping and Returns Policy
Shipping Policy: We aim to make your shopping experience as smooth and convenient as possible. Below are the details of our shipping process:
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. During peak periods, processing may take an additional 1-2 business days.
- Shipping Methods and Rates: We offer a variety of shipping options to suit your needs. Shipping rates are calculated based on your delivery address. You can view shipping costs at checkout before finalizing your purchase.
- Delivery Times: Delivery times vary depending on the destination. Standard shipping typically takes 3-10 business days within India.
- Tracking Information: Once your order has been shipped, you will receive an email with a tracking number to monitor the progress of your delivery. Please allow up to 1-2 days for the tracking information to update.
Return Policy: We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:
- Eligibility for Returns: Items must be returned within 30 days of purchase in their original condition, unused, and with all original cards intact. Damaged items are not eligible for return unless they are defective or damaged during shipping.
- Return Process: To initiate a return, please contact our customer support team with your order details. Once approved, we will provide instructions on how to return your item.
- Refunds: Refunds will be issued to the original payment method within 7-10 business days of receiving and inspecting the returned item. Shipping fees are non-refundable unless the return is due to our error.
- Exchanges: If you wish to exchange an item, please contact our customer support team to check availability. Exchanges are subject to the same eligibility criteria as returns.
- Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 15 days of receiving your order with photos of the issue. We will work with you to provide a replacement or refund.
Contact Us: If you have any questions about our shipping or return policies, please reach out to our customer support team at Spacetree.contact@gmail.com . We’re here to help!